Q&A
What is Connexion?
Connexion is a NPI and Political Risk platform that will manage all Texel deals in a safe and efficient manner.
How do I access the platform?
You can access the platform here.
Do we need to change the way we work with Texel?
Only if you want to. Connexion will offer a fully secure and digitized way of managing deals avoiding the risks of sharing documents by e-mail or on physical form. If you prefer to not use the platform and continue to operate on the current process we’ll be able to support you as always.
Are all insurers on it?
All insurers will receive e-mails with links to review deal specific information. They will not be required to directly access the tool or to install anything on their computers, so there are no material changes to them.
Does Connexion replace the Insurers?
No, risk analysis and pricing remains at underwriters discretion but, Connexion is being built to enable API integrations with insurers applications to obtain faster results in the future.
Can attachments be uploaded onto the platform?
Yes, with no size limitation, automatically checked for virus and malware and fully encrypted.
Where are my documents stored?
All documents are stored in an encrypted (AES256) AWS-S3 storage solution with constant access management reviews. AWS have a data durability of 99.99999999999% by creating automatic copies of files in transit and at rest.
Who can see my documents?
Only your team and those Texel brokers assigned to you have access to any deal documentation (generated by the application and/or attached by one of the parties). Temporary access can be granted to insurers in the process of generating a non binding indication or during the negotiation process.
Will Connexion replace e-mails?
No, but we do expect a decrease in its numbers due to two factors. Firstly, attaching documents in the platform is significantly more secure than sending by e-mail and secondly, Connexion will generate insurance documents in an automated fashion, speeding-up document review and approval.
Will there be a dashboard to display management information?
Yes, in Connexion you will able to see all details of your portfolio (Countries of Risk, Obligors, Transaction types, Exposures, Premium, etc.).
Is Connexion secure?
Yes, access control is actively monitored, firewall rules are constantly being reviewed and improved, and environments are monitored both by AWS security protocols and our own dedicated support team
Where is the platform hosted?
Connexion is hosted in AWS (Amazon Web Services) cloud environment in Ireland and England. We will also have instances in USA and Singapore for increased performance and compliance with local data protection regulations.
How reliable and trustworthy is AWS?
AWS (Amazon Web Services) is a world leader in Cloud computing and offers a large range of services in multiple countries and availability zones. AWS SLAs and historical availability surpasses the 99.9% marks.
Who develops and maintains the platform?
A combination of teams keep Connexion running at full potential, our internal team ensures that the data and overall architecture is solid, AWS ensures that environments are running as per our specifications and Fitinsur has developed the source code and maintains it.
How does the audit trail work?
Every single action done in the platform is time stamped and subject to audit. This includes attaching a document, editing or deleting it. This also applied for data, every change is tracked and can be provided to you upon request.
How is the platform monitored?
There are two types of monitoring to consider, performance and security. On the first, our support team uses AWS Cloud watch to review overall application performance and latency to ensure the best user experience to our clients regardless on where they are based. For the later, we use AWS Advanced shield as our primary layer of defence monitoring, protecting Connexion against DDoS and having near real time visibility on attacks. Finally, we have an additional layer of monitoring with security engineers reviewing any threat and potential vulnerabilities, if any.
Do we need to onboard any third party software?
No, all you need to use the platform is web browser.
Are digital signatures legally enforceable?
The recent COVID pandemic has led to most insurance policies being executed with electronic stamps or via market approved platforms such as PPL. Connexion uses DocuSign© as the tool to execute the insurance policy with Insurers and we would believe that your company should be comfortable with this software. Please find more details here https://www.docusign.com/how-it-works/legality/global
What if I have a problem or question?
Our brokers will be trained to support most day to day questions around the platform and will be able to support you. In case the problem is a technical or technology one, brokers will refer to our support team that will gladly assist you.